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3. FAQs

3. FAQs

9 documents in this category
Written by admin

Why to choose Secomapp Affiliate?

Secomapp team is one of the very first trustworthy partners of Shopify. With 10 years working with e-commerce platforms and 4 year hands-on experience in developing Featured Apps on Shopify, we are confident in delivering the best values to Shopify online merchants to work more...
admin
Written by admin
Updated at 24th Sep 18 3:17 am

How to communicate with Secomapp?

All supports to customers are on us- we have a team which helps customers from A-Z – from installation with the hot and complicated app without no extra charge. Everyone in the team is happy to give you a close support, even the CEO. We are...
admin
Written by admin
Updated at 24th Sep 18 3:16 am

What should I do when I don’t find any recording of my referee client?

Don’t worry! You can drop an email for us at support@secomapp.com and let us know the details of the customers who are supposed to be included: Customer’s Name and shop name, the referred App, Referring and Installing Date. We’ll check and respond to you as soon as...
admin
Written by admin
Updated at 24th Sep 18 3:15 am

How to refer an app?

It is very easy! You just log in your Partner Account with Secomapp at: https://partners.secomapp.com Click Apps to see the app list of Secomapp. From this page, you can select which app(s) you want to help promote. When you set your own referral code already, an Affiliate URL will...
admin
Written by admin
Updated at 24th Sep 18 3:14 am

What happens if your clients ask for a refund?

Your commission will be automatically calculated for you every month until the customer stops using the app. Right when the customer no longer uses the app (click to uninstall), your next commissions collected from that customer monthly will be terminated. In the case when the...
admin
Written by admin
Updated at 24th Sep 18 3:14 am

Why do I find no balance update when I have a referee?

Our system is only updated once a month on the 8st which will count all of your referrals within the month. So on that date, you can log in and see all the recordings.
admin
Written by admin
Updated at 24th Sep 18 3:13 am

When will your referrals generate extra income?

Every customer’s payment for the app will be made via the fair payment system of Shopify every month. When Shopify automatically transfers it to us, your commission will be gathered and listed clearly on your Partner balance account on the 8th of the month.  ...
admin
Written by admin
Updated at 24th Sep 18 3:12 am

Is there any chance that my referral reward will be adjusted?

While having our apps, if there is any change on the customer’s app package (like plan upgrading or downgrading), your commissions will be adjusted accordingly. For example, you refer customer A to install an app at $29.99 for Basic Shopify plan. After 14 day free...
admin
Written by admin
Updated at 24th Sep 18 3:09 am

What is the commission for each reference?

With any installation which is resulted from your affiliate link, you’ll gain 20% for life. What is “for life”– this is the special thing of this partnership. You will not only receive the payment once, but you will also receive a recurring revenue every month.
admin
Written by admin
Updated at 24th Sep 18 2:58 am